Last Updated: November 2025

www.depassos.com, operated by dPassos Realtors (“we,” “our,” or “us”), is committed to protecting your privacy and your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable Mexican regulations.

1. Data Controller

dPassos Realtors
Registered address: Vía Galeon S/N, Torre 1, Oficina 506 97204 Mérida, Yucatán, México
Email: realestate@depassos.com
Phone: +52 999 547 9787

We are responsible for the use and protection of your personal data and for ensuring compliance with this Privacy Notice.

2. Personal Data We Collect

We may collect the following types of personal information directly from you through our website forms, WhatsApp links, phone calls, or email communications:

Full name
Email address
Phone number
City or country of residence
Property preferences or service interest (buying, selling, renting, relocation, investment)
Budget or desired property details (optional)

Additionally, when you visit our website, we may collect usage data through cookies or analytics tools, such as your IP address, browser type, and navigation behavior.

3. Purpose of Data Processing

Your personal information will be used for the following primary purposes:

To respond to your inquiries, requests, or messages.
To provide information about our real estate listings, services, or promotions.
To assist in property transactions, sales, rentals, or relocation services.
To establish and maintain a business relationship with you.
To send follow-ups or updates regarding your request or interest.

We may also use your information for secondary purposes that are not essential to the service but help us provide better communication and service quality:

Sending newsletters, blog updates, or marketing communications.
Conducting satisfaction surveys or internal analytics.

You can opt out of secondary use at any time by contacting us (see Section 7 below).

4. Data Transfer and Sharing

We do not sell, rent, or trade your personal data.
However, we may share limited data with third parties in the following cases:

Service providers: companies that help us operate our website, manage email or CRM systems, or process data on our behalf (all under confidentiality agreements).
Real estate partners or affiliates: when necessary to fulfill a property-related request, such as coordinating visits, appraisals, or contracts.
Legal or regulatory authorities: when required by law or to protect our rights and property.

Any data transfer will comply with Articles 36 and 37 of the LFPDPPP, ensuring that recipients commit to the same level of protection as established by this Notice.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can adjust your browser settings to block or delete cookies; however, some website features may not function properly. For more details, please review our Cookies Policy.

6. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to access your personal data, request corrections, cancel its use, or oppose its processing (collectively “ARCO rights”).

To exercise these rights, please send a written request to:
Email: realestate@depassos.com

Your request should include:
Your full name and contact details.
A clear description of the data or rights you wish to exercise.
A copy of your ID or proof of authorization (if applicable).

We will respond within 20 business days of receiving your request.

7. Revoking Consent

You may revoke your consent for the processing of your personal data at any time by emailing us. However, some processing may be required to meet legal or contractual obligations.

8. Security of Your Data

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration, including secure servers, encryption, and access controls.

9. Retention of Personal Data

Your information will be retained only as long as necessary to fulfill the purposes outlined above or as required by law.

10. Updates to This Notice

We may update this Privacy Notice periodically. Any updates will be posted at:
www.dpassosrealtors.com/privacy

11. Contact Information

For questions, concerns, or to exercise your data rights, contact:

Phone: +52 999 547 9787
Email: realestate@depassos.com
Address: Vía Galeon S/N, Torre 1, Oficina 506 97204 Mérida, Yucatán, México

By using this website or submitting your personal information, you acknowledge that you have read and understood this Privacy Notice and consent to the processing of your data as described herein.